When you join the SpacetoCo family we become part of your team. We're here to support you and your staff to get the most out of the platform. We're also first line support for your customers too. We anticipate you’ll need some extra help while you get up and running with the more complex booking scenarios. There also might be less tech savvy customers that need some guidance on how to cancel. That's why we've created lots of different methods to provide help, guidance and answers quickly.
24/7 support through Live Chat
Your customers' can reach our team or leave a message via our live chat service. This service allows them to access help articles or speak directly with our team members based in New Zealand or Australia. Our support team is available Monday to Friday, from 6am to 5pm AWST, ensuring we provide support to our New Zealand and East Coast Australia customers as well as the West Coast of Australia.
Additionally, your customers' can access our Knowledge Base articles anytime through this link: SpacetoCo Support Articles
If resolving a query via message becomes challenging, we're always happy to jump on a call to resolve it as quickly as possible.
Knowledge Base
We have an extensive range of help articles that show step-by-step instructions for how to use the site - from how to find an invoice, to how to cancel a booking. The articles are written in plain english with lots of screenshots. You can easily search and find something that answers your question.
Help getting set up
For simple spaces, it can take less time than a pizza delivery to get your space live and receiving bookings. However, if your set up is more complicated or you're looking to transform how you and your team take bookings, then we can work with you and your staff to onboard and get you up and running. We can help with how to:
- Describe and configure your spaces to attract the bookings you want
- Structure your fees and charges
- Use SpacetoCo to market your spaces
Change Management
If you're a larger organisation e.g. a community centre with a high volume of bookings or a local government facility then Partner Pro will help your organisation through the transition to online bookings. You'll get a dedicated account manager and we will step you through our tried and tested onboarding process to manage the change with your customers and your team. We've got heaps of templates that make communicating the change easy, and we will also help you create the new processes that will enable you to use our platform most effectively to reduce admin and work together better. Ongoing, you'll get a private online messaging channel dedicated to your inquiries, regular feedback sessions and a whole suite of monthly reports that will help you measure and track your progress. Check out more about Partner pro pricing here.
Free Marketing Resources
We've been doing this for a while, so we know lots of tips and tricks to help you tell your community about your spaces. When you join, you'll get access to our Host Partner Pack which has useful resourceslike marketing templates and signs that can help you attract bookings.
Resources, stories and advice - written just for you.
Getting trusted help and training for how to best manage and grow your community and bookings can be tricky. Sometimes it's hard to get help or inspiration for how to grow your community or increase your bookings. Through working with 100's of community spaces, we've compiled lots of resources, stories, tips and tricks that you can browse to help you succeed in your role and organisation. There's lots of great reading - from ideas about getting grant funding, to help convincing your boss that you should take bookings online!
Get Started for Free
All SpacetoCo Hosts receive these benefits:
- Free to list a Space
- Free for zero cost bookings
- Free customer support
- Free cancellations