SpacetoCo vs Priava

1. Getting the Customer Experience right

Simple, intuitive and as few clicks as possible. This is what an online booking system needs to provide. The calendar should look familiar, the checkout should be logical and your hirers should feel the entire process is trustworthy. We have invested years perfecting the customer experience for space sharing. Ensuring an online experience can be used on any device and by any age group across any cultural background is absolutely essential for community services.

SpacetoCo has released over 6,000 individual improvements since our launch. We revise the product every 1 to 2 weeks to ensure it meets our customer's high expectations.

2. Individual Listings with optimised search marketing (SEO)

Your spaces should be discoverable by everyone! Not just those who live locally. With SpacetoCo, we list your individual spaces under their own unique URL’s, and optimise the page to ensure search engines (like Google) have the best chance at finding your space.

Test: search for ‘north perth town hall’ in Google to see what we mean. You’ll notice the result for https://www.spacetoco.com/space/north-perth-town-hall quite high up!

3. Automatic Refunds (that’s not a typo)

If a future booking is cancelled and needs to be refunded, why should your team of hardworking finance people need to worry about it?

SpacetoCo handles refunds automatically for you, so the only thing you see is money for confirmed bookings. BONUS - we’ve reduced the time to cancel a booking down to several seconds, so even when COVID cancellations happen, say ‘bye bye credit notes!’

4. The Bond experience

Ahh, the old Bond process… A security deposit or bond are a good idea in theory, but are often a hassle all around.

• Finance teams loath the paperwork that comes with bonds. You know, the credit note and EFT authorisation form etc…
• Customers can end up waiting weeks before they see their money back - even if they were the perfect hirer.
• Booking officers are kept tied up in pointless admin - it’s crazy when you realise less than 1% of bonds are ever retained.

The good news is, SpacetoCo listened to all of these customers and solved it with SpaceProtect! Customers don’t need to pay for the bond upfront, and the funds only come out of their account right before the booking occurs.

You can learn more about SpaceProtect here: https://support.spacetoco.com/spaceprotect-for-hosts

5. The end of manual Account Reconciliation

We get it - customers change their mind ALL. THE. TIME. And then you’re hit by COVID restrictions - it’s any wonder booking officers remain sane. Wouldn’t it just be easier to worry about the funds if the booking actually goes ahead?

SpacetoCo has innovated account reconciliation, without the need for time-consuming & fragile integrations with IT. Simply receipt the money in only after the booking takes place. Simples.

6. Customer Help Articles that actually help

Creating bookings should be easy and quick for current customer and new ones.

That’s why we’ve made it super easy to self-serve the answer you are looking for with our 80+ support articles here: https://support.spacetoco.com

We update it regularly to help your customers easily find the answers they need. We also integrate these articles right into our free customer support chat. Best of all, our articles are clear, simple and easy to understand.

7. More than SaaS

Software as a Service is one thing - providing space-as-a-service through a platform experience is another. Technology evolves very quickly so we built SpacetoCo on the latest, most secure technology stack. This ensures peace of mind when it comes to your online bookings and customer data. Stripe, Amazon Web Services, MongoDB, Google - these are just some of the big-name tech companies that power SpacetoCo.

8. Your local businesses should also be able to share their spaces

Why limit the hiring of spaces to just council-owned facilities? Allow your local businesses to share their spaces too, and help your customers discover other venues close by. When local economies survive and thrive, it’s great for the overall vibrancy of communities. Employment remains high, places become activated and neighbourhoods come to life.

We’ve got hundreds of customers who have discovered local businesses thanks to their local council listing on SpacetoCo. Space-as-a-Service is going to be essential in the post-COVID economy.

9. GROW your bookings

Most booking systems revolve around customers going to your council website…. But there are other ways such as leveraging the power of the SpacetoCo marketplace. Our platform increases the chances of your Spaces being found and booked.

We also ensure that search engines like Google have the best chance of finding you online, with individual space listings to maximise the visibility of your venue.

So that’s 3 ways that your space can be found through the SpacetoCo experience - Search engines, SpacetoCo marketplace, and directly from your website. The result? SpacetoCo begins to pay for itself!

10. Free Customer Support for those who use your space

When shifting to an online booking solution that comes with live availability, automated payments and a well-designed customer experience, it's important to consider the increase in bookings that may experience.

SpacetoCo comes with free customer support using modern chat functionality, available to all of your customers who book space.

This service essentially provides Level 1 support for your customers, freeing up your time and allowing you to focus on more important things.